This privacy policy (Policy) applies to all personal information collected by Pivot Advisory Group Pty Ltd (ABN 65 658 663 373) (“We”, “Us” and “Our”) and describes how we collect, use and disclose your personal information.
Please read this Policy carefully because, by using our services, you are confirming that you have read this Policy, agree to its terms, and understand how we use your personal information.
We respect the rights and privacy of all individuals and are committed to complying with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APP’s) as well as protecting any personal information of yours that comes into our possession when you use our services.
We collect non-personally identifiable information about you in a number of ways, including tracking your activities through your IP address or most-recently-visited URL (for example, by way of cookies, beacons, tags and scripts). However, we do not collect any personally identifiable information about you unless you voluntarily submit contact information to us, such as name, phone, email address, and mailing address by filling out a form or survey, registering your email address with us or emailing us. We may also collect personal information from you at other points on our site where it is expressly stated that personal information is being collected.
We may collect the following personal information from you when providing our services:
(a) contact and identification details such as your name, date of birth, gender, phone number, email and mailing address;
(b) information about your use of our services;
(c) financial information such as your bank account details, credit card details or other billing information;
(d) technical information, tracking and location data and log data, which includes, but is not limited to, your device type, any user ID, operating system information, device identifiers, system performance information, browser type, internet service provider, Internet Protocol address, date/time stamps and aggregate user statistics; and
(f) any other personal information that you provide to us.
If you provide personal information about another person to us, we require that you inform that person that you have done so and provide them a copy of this Policy.
We do not sell or rent your personally identifiable information to any third parties. We will only disclose your personal information to a third party when required to by law, or otherwise having obtained your prior consent.
We use personally identifiable and non-personally identifiable information for internal marketing purposes, for trend analysis, for pattern detection, and for site administration. However, we do not use personally identifiable information collected from the website to send unsolicited mailings to you. Of course, if applicable, we do use personally identifiable information to perform the services for which such data was collected (i.e., if you sign up for an email newsletter, we will send the email newsletter to the address you provide us).
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on by clicking on the unsubscribe link contained in the footer of the email.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by clicking on the unsubscribe link in the footer included in each newsletter or communication or by emailing us at the reply address of the email or you may contact us by phone at +61 411 125 535.
This policy only addresses our activities from our servers. Other sites (including those that we link to within an advertisement, article or otherwise, and third-party sites or services with which we offer or co-brand) may have their own policies, which we do not control, and thus are not addressed by this policy.
The forms referenced for JotForm, Pandadocs or Docusign on our site or via email communications will connect directly with websites owned and operated by JotForm, Pandadocs or Docusign who have their own corporate privacy policy, and the policies contained herein do not apply to the data collected by them.
If you provide us with personally identifiable information to have us perform ongoing services to you, we will provide you with a way to review the information we have on file and either change or remove such data. To do so, please notify us via email at enquiries@pivotadvisorygroup.au and we will provide you with your contact information for review. To make changes, send us the changes and we will respond to your request for access within thirty (30) days of the request. Unfortunately, to the extent that such information is also stored in other databases, we cannot always ensure that such corrections or deletions will reach the other databases. If you wish to have information you provided to us online removed from our records, please provide us with the information as you submitted it to us at the email address above. We will use all reasonable efforts to ensure that your information is removed from our records and/or request you to update your information so it is accurate, current and free from any errors. Before we allow you to access your personal information held by us, we may request that you confirm your identity. In that regard, you acknowledge that it may take a little time to process your application to access and retrieve your personal information.
When you view our website, we might store some information on your computer. This information will be in the form of a “cookie” or similar file. Cookies are small pieces of information stored on your hard drive, not on our site. Cookies, which are tied to personal information, do not spy on you or otherwise invade your privacy, and they cannot invade your hard drive and steal information. Rather, they help you navigate a website as easily as possible. Cookies can help us provide information that is targeted to your interests, and they allow us to better understand how users use our site, which in turn helps us focus our resources on features that are most popular with our users. You are always free to decline our cookies if your browser permits, but some parts of our site, including our registered customer account web sites may not work properly in that case.
We use a third-party tracking service from Google Analytics that uses cookies to track information about visitors to our site in the aggregate on page visits, time on page, and visitor bounce rates to enable our making the site better and more informative to our visitors.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
We may hold your personal information in either electronic or hard copy form. We use industry-standard methods to protect your personally identifiable information from unauthorized access. Among other techniques, we usually store such information in electronic form on a computer behind our “firewall” in a secure location, and we often restrict the number of employees internally who can access such data. Of course, there is no such thing as “perfect security” on the Internet, however, we will take all reasonable precautions to ensure that your personal information is secured and is not misused, interfered with, altered or otherwise unlawfully accessed.
We may amend this Policy from time to time. Amendments to this policy will be posted at www.pivotadvisorygroup.au/privacy_policy and will be effective when posted.
If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Contact
If you have a complaint in relation to the collection, use and/or disclosure of your personal information, or general questions about this policy, please contact Rick Baird via the details provided below:
Email: rick@pivotadvisorygroup.au
Phone: +61 411 125 535
We will review all complaints received and respond to each complainant upon due consideration (which may require you to provide further information).
If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
PROFESSIONAL SERVICES
Pivot Advisory Group provides Business & Technology Consulting and Professional Services for small, medium, and large companies in New South Wales, Australian Capital Territory, South Australia, Tasmania, Western Australia, North Territory and Queensland.